Riu Palace Aquarelle - All Inclusive

The entire hotel staff were superb. Rui Palace Aquarelle really brought their 'A' Team to launch this hotel. Everyone from front gate security, to front desk staff, housekeeping, luggage assistants, to bar and restaurant teams were just excellent. Extremely helpful, accommodating, knowledgeable, prompt and approachable. Nothing was too much trouble. It's the first time that I've been greeted at the front door by the Front desk staff who then took me to check in and then proceeded to check me in. Seems like a small thing, but it really set the tone for the rest of the stay. The rooms are modern, ultra clean, comfortable light and bright. Very comfortable beds. Spacious room. I stayed in a junior suit with partial seaview. The partial view was of the road and some houses which I really liked as you got a flavour of the surroundings. My parents had a Seaview room and the view was stunning. Great to watch sunrise or sunset.. The facilities are great and truly caters for all ages. You have to be quick with booking a restaurant as they book up in a heartbeat. Download the Rui app and book your restaurants as soon as you can. Alternatively, try to get a no-show or cancellation booking by turning up early evening and see what's available. The only reason I didn't give this gorgeous hotel a 10 is because it really needs a few cabanas near the beach. These are great if you're celebrating birthdays, anniversaries, or just want an elevated beach experience. Other than that. Great new hotel on a beautiful stretch of the beach, with great food, atmosphere, and facilities.

The entertainment and the food

The entertainment was really amazing, the entertainment staff is exceptionally talented and my number one reason to come back is to watch them perform. They’re the best. The dining staff are very professional and friendly as well and the food is really nice. Overall I had a great experience, Will definitely be coming back.

I Love RIU Aquarelle- its a beautiful hotel that is nice and clean filled with vybz, fun and laughter. On Monday September 29,2025. I enjoyed watching the Michael Jackson show. Big up to all dancers and actors, they delivered very well. I would like to also big up Shanice at the front desk with her warm welcome and beautiful smile. Her smile represents wonderful Customer Service delivery. Also to the many waiters and severs at the different restaurants who i have come across really have shown excellent customer service. Riu Aquarelle owes me nothing and I shall definitely be back soon as long as i live.

Close to the airport. Availability of Jamaican National foods, authentic seasoning and tasty. Spaciousness within the facility. Staff helpfulness. Housekeeping. Number of restaurants Seating at the beach. I didn’t get to visit the pools. Drinks and food stations located throughout the property. Availability of room service. Updated showers and toilets. Balcony with drying rack. The list goes on, I was mostly pleased.