The entire hotel staff were superb. Rui Palace Aquarelle really brought their 'A' Team to launch this hotel. Everyone from front gate security, to front desk staff, housekeeping, luggage assistants, to bar and restaurant teams were just excellent. Extremely helpful, accommodating, knowledgeable, prompt and approachable. Nothing was too much trouble. It's the first time that I've been greeted at the front door by the Front desk staff who then took me to check in and then proceeded to check me in. Seems like a small thing, but it really set the tone for the rest of the stay. The rooms are modern, ultra clean, comfortable light and bright. Very comfortable beds. Spacious room. I stayed in a junior suit with partial seaview. The partial view was of the road and some houses which I really liked as you got a flavour of the surroundings. My parents had a Seaview room and the view was stunning. Great to watch sunrise or sunset.. The facilities are great and truly caters for all ages. You have to be quick with booking a restaurant as they book up in a heartbeat. Download the Rui app and book your restaurants as soon as you can. Alternatively, try to get a no-show or cancellation booking by turning up early evening and see what's available. The only reason I didn't give this gorgeous hotel a 10 is because it really needs a few cabanas near the beach. These are great if you're celebrating birthdays, anniversaries, or just want an elevated beach experience. Other than that. Great new hotel on a beautiful stretch of the beach, with great food, atmosphere, and facilities.
Deborah
mei 2024
1. The food was delicious, well seasoned 2. The courteous staff 3. The Pepe's restaurant 4. Clean environment 5. Exceptional service from George and Savannha from White Bay Buffet 6. The entire facility is warm and welcoming 7. Lifeguards by the slides are warm and welcoming
Jackson
juni 2024
The entertainment and the food
Trecia
mei 2024
The entertainment was really amazing, the entertainment staff is exceptionally talented and my number one reason to come back is to watch them perform. They’re the best. The dining staff are very professional and friendly as well and the food is really nice. Overall I had a great experience, Will definitely be coming back.
Sherica
mei 2024
Beautifully hotel. Really well equipped with everything you neeed for a fun, all inclusive stay. The rooms are smart, modern and clean. I had a beach view room, whicj was also a view of the pool and entertainment centre. Fun hanging out on the balcony in the evening. Well stocked minibar (which is all inclusive). Great daytime and evening entertainment. The adult pool bar is lively and loads of fun. Beach is well kept and loads of sun loungers and umbrellas. This was my second visit and didn't disappoint.
Deborah
januari 2025
Beautiful property with modern decor and facilities.
Patrice
augustus 2024
Close to the airport. Availability of Jamaican National foods, authentic seasoning and tasty. Spaciousness within the facility. Staff helpfulness. Housekeeping. Number of restaurants Seating at the beach. I didn’t get to visit the pools. Drinks and food stations located throughout the property. Availability of room service. Updated showers and toilets. Balcony with drying rack. The list goes on, I was mostly pleased.
Ampara
december 2024
Overall the experience was good. The food choice at the buffet is commendable, even much better than the other Riu locations. The staff was exceptionally warm and welcoming. Great customer service was extended.
Tashagye
mei 2024
Clean, large rooms, plenty of bars
Ike
juli 2024
Breakfast was very good. There were a variety of items that were tasty. The location was ideal. I liked that my room was near the elevator which made it easy to move. It was good.
Andrine
augustus 2024
Reserveringen:
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